common questions
Your most important questions
What is home care?
Home care is a range of health and social services provided at home to help individuals maintain their independence and quality of life. Services include health promotion, curative intervention, end-of-life care, rehabilitation, support, and maintenance.
Why choose home care over a retirement home or long-term care?
Home care offers flexibility and allows individuals to stay in their comfortable surroundings. It can be more financially sensible for those who own their homes and provides personalized care tailored to individual needs.
Who can benefit from home care services?
Anyone needing assistance with daily activities, medical care, or companionship can benefit from home care services, including seniors, individuals with disabilities, or those recovering from illness or surgery.
How do you determine the care I need?
We conduct an initial in-home assessment to understand your needs and preferences. Our experienced home care professionals guide you in finding the best solutions for your situation.
What types of services do you offer?
We offer a variety of services including personal support, nursing care, companionship, meal preparation, housekeeping, medication reminders, and transportation to appointments.
How are your caregivers screened?
Our caregivers undergo a thorough screening process, including vulnerable sector criminal record checks, reference checks, and verification of required certifications.
Are your caregivers bonded and insured?
Yes, all our caregivers are bonded and insured for your peace of mind.
What happens if a caregiver gets injured while in my home?
Our employees are covered by workplace insurance in case of an accident or injury while working in a client’s home.
Who pays for home care services?
Our services are private pay and are not covered by government health care plans. However, some clients may be eligible for coverage through private insurance or Veteran’s Affairs.
Are your services available during holidays?
Yes, we provide care 24/7, including holidays, to ensure that our clients receive consistent and reliable support.
How do you handle emergencies?
In case of an emergency, our caregivers are trained to respond appropriately and ensure the safety and well-being of our clients. We also have protocols in place to contact emergency services if needed.
Can I change my care plan if my needs change?
Yes, our care plans are flexible and can be adjusted as your needs change. We regularly review and update care plans to ensure they meet your current needs.
What is the cost of your services?
Our Personal Support Worker (PSW) services cost $32 per hour for 2024. The minimum service duration is 4 hours per visit.
Do you provide live-in care?
Yes, we offer live-in care services for clients who need continuous support and supervision.
How do you ensure the quality of care?
We have a comprehensive quality assurance program that includes regular training, supervision, and performance evaluations of our caregivers.
Can I choose my caregiver?
We match caregivers based on the client’s needs, preferences, and personality. We also encourage clients to meet their caregivers before starting the service to ensure a good fit.
What measures do you take to ensure client safety?
We follow strict safety protocols, including proper infection control practices, use of personal protective equipment, and regular health screenings for our caregivers.
Do you provide specialized care for specific conditions?
Yes, we provide specialized care for various conditions such as Alzheimer’s, dementia, Parkinson’s disease, and post-surgery recovery.
How do you support family caregivers?
We offer respite care services to give family caregivers a break, as well as educational resources and support groups to help them manage their caregiving responsibilities.
Why is hiring a nurse from an agercy better than hiring a personal one?
Hiring a nurse from an agency like ours offers several benefits:
- Insurance Coverage: Our nurses are insured, providing financial protection for both the nurse and the client.
- Training and Supervision: We provide continuous training and closely monitor our nurses’ performance and behavior.
- Minimized Risk: Our thorough screening and supervision processes minimize the risk of crime or abuse.
- Professional Services: Although our services may be slightly more expensive, they include insurance and professional oversight, ensuring the highest standards of care.
