Privacy Policy

Last Updated: June 18, 2026

Rose Hill Care At Home Inc. (“Rose Hill,” “Rose Hill Care at Home,” “we,” “our,” or “us”) respects your privacy and is committed to protecting personal information and personal health information.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit our website, contact us, submit a form, request care services, register as a client, apply to work with us, provide services through us, or otherwise communicate with us.

By using our website, submitting information, requesting services, applying to work with us, or communicating with Rose Hill Care At Home Inc., you agree to this Privacy Policy.

1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected from:

• website visitors;
• clients;
• prospective clients;
• family members;
• client representatives;
• substitute decision-makers;
• emergency contacts;
• job applicants;
• employees;
• independent contractors;
• Personal Support Workers;
• Registered Nurses;
• caregivers;
• companions;
• business contacts;
• service providers;
• other individuals who communicate with Rose Hill Care At Home Inc.

This Privacy Policy applies to information collected through our website, online forms, email, phone, SMS/text message, in-person communication, client intake, service records, applications, uploaded documents, payment systems, and other communication methods.

2. Types of Information We Collect

Rose Hill Care At Home Inc. may collect personal information such as:

• name;
• phone number;
• email address;
• mailing address;
• service address;
• preferred contact method;
• date of birth, where required;
• emergency contact information;
• family member or representative information;
• service request details;
• care needs and care preferences;
• scheduling needs;
• language preferences;
• accessibility needs;
• billing and payment-related information;
• communications with us;
• website form submissions;
• account login information, where applicable;
• uploaded documents;
• IP address, browser type, device information, cookies, analytics data, and website usage information.

We collect only the information reasonably necessary for the purpose identified.

3. Health and Care-Related Information

Because Rose Hill Care At Home Inc. provides care-related services, we may collect limited health, safety, and care-related information where necessary to assess, arrange, provide, supervise, document, or manage services.

This may include information about:

• mobility;
• personal care needs;
• medication reminders or medication support needs;
• allergies;
• fall risk or safety risks;
• cognitive or memory support needs;
• care preferences;
• nursing needs;
• service instructions;
• emergency contacts;
• relevant care notes;
• relevant safety concerns;
• information needed to provide safe and appropriate service.

Clients should avoid submitting unnecessary medical diagnosis details through general website forms unless that information is required to assess or provide the requested service.

Where Rose Hill Care At Home Inc. collects, uses, or discloses personal health information, we will handle it in accordance with applicable privacy and health information laws.

4. Applicant, Employee, Contractor, PSW, and RN Information

If you apply to work with Rose Hill Care At Home Inc. or provide services through us, we may collect information such as:

• resume;
• employment history;
• references;
• education and training records;
• PSW certificate or equivalent training records;
• nursing registration, where applicable;
• CPR and First Aid certification;
• Vulnerable Sector Check or background check information;
• proof of identity;
• proof of eligibility to work in Canada;
• Social Insurance Number, where required for employment or payroll purposes;
• tax, payroll, or contractor payment information;
• driver’s licence and vehicle insurance information, where applicable;
• immunization, TB test, or other health-related documentation where required;
• scheduling availability;
• training records;
• performance records;
• incident records;
• discipline records;
• communication records with Rose Hill Care At Home Inc.

We use this information to process applications, verify qualifications, complete onboarding, manage scheduling, administer payroll or contractor payments, meet legal obligations, and manage the working relationship.

Submitting an application does not guarantee employment, contractor work, placement, assignment, or any specific number of hours.

5. How We Collect Information

We may collect information when you:

• visit our website;
• submit a contact form;
• request care services;
• register as a client;
• apply as a PSW, RN, caregiver, contractor, or employee;
• upload documents;
• call, text, email, or message us;
• book or receive services;
• provide services through Rose Hill Care At Home Inc.;
• make a payment;
• provide feedback;
• submit a testimonial;
• communicate with our staff, contractors, or service providers.

6. How We Use Personal Information

Rose Hill Care At Home Inc. may use personal information to:

• respond to inquiries;
• assess service requests;
• arrange and provide care services;
• communicate with clients, families, representatives, applicants, employees, contractors, and care providers;
• schedule services;
• match care providers with client needs;
• manage client accounts;
• process applications and onboarding;
• verify qualifications, certifications, references, and background checks;
• manage employment or contractor relationships;
• process billing, invoices, and payments;
• maintain service records;
• document care, incidents, concerns, and service updates;
• manage safety, quality, training, supervision, and compliance;
• improve our website, operations, and services;
• send service-related communications;
• send marketing communications only where permitted and consented to where required;
• meet legal, regulatory, insurance, accounting, tax, employment, health and safety, and privacy obligations;
• investigate incidents, complaints, safety concerns, privacy concerns, or policy violations;
• protect clients, workers, Rose Hill Care At Home Inc., and the public.

7. Consent

We collect, use, and disclose personal information with consent, except where permitted or required by law.

Consent may be provided verbally, in writing, electronically, through a form submission, by signing an agreement, by using our services, or by continuing to communicate with us after being informed of the purpose of collection.

You may withdraw consent by contacting us, subject to legal, contractual, safety, and service limitations.

If consent is withdrawn, we may be unable to provide some or all requested services.

8. Disclosure of Personal Information

Rose Hill Care At Home Inc. may share personal information only as reasonably necessary for the purposes described in this Privacy Policy, or as permitted or required by law.

This may include sharing information with:

• Rose Hill employees;
• independent contractors;
• PSWs, RNs, caregivers, companions, and care providers;
• supervisors, schedulers, administrators, and management;
• client representatives, substitute decision-makers, or emergency contacts, where appropriate;
• payment processors;
• website hosting providers;
• website form, security, and technology providers;
• email, phone, SMS, and communication providers;
• scheduling or client management systems;
• background check providers;
• insurance providers;
• accountants, bookkeepers, lawyers, consultants, IT providers, and professional advisors;
• government, regulatory, legal, or law enforcement authorities where required or permitted by law;
• third-party service providers that help us operate our business.

We do not sell personal information.

9. Personal Health Information

Where Rose Hill Care At Home Inc. collects, uses, or discloses personal health information, we will use reasonable steps to protect that information and use it only for purposes related to assessing, arranging, providing, supervising, documenting, and managing care services, or as otherwise permitted or required by law.

Access to personal health information is limited to individuals who need the information for their role, service delivery, supervision, safety, administration, legal compliance, or another permitted purpose.

We will not collect, use, or disclose more personal health information than is reasonably necessary for the purpose.

10. Website Forms and Uploaded Documents

Information submitted through website forms may be stored in our website system, email system, form management system, customer management system, or other business systems used by Rose Hill Care At Home Inc.

If you upload documents, you are responsible for ensuring that the information is accurate and that you are authorized to provide it.

Do not submit highly sensitive information through general website forms unless it is necessary for your request or application.

11. Email, Phone, and SMS Communication

Rose Hill Care At Home Inc. may communicate with you by phone, email, SMS/text message, voicemail, or other communication methods, depending on the contact information you provide and the nature of your request.

These communications may include:

• responding to inquiries;
• confirming service requests;
• scheduling services;
• providing service updates;
• following up on applications;
• requesting missing information;
• sending administrative notices;
• sending billing or payment-related communication;
• sending marketing communication only where permitted and consented to where required.

You may ask us to stop sending non-essential marketing communications. We may still send service-related, legal, safety, billing, or administrative messages where necessary.

12. Photos, Testimonials, Staff Profiles, and Marketing

Rose Hill Care At Home Inc. will not use a client’s, family member’s, employee’s, contractor’s, applicant’s, PSW’s, RN’s, caregiver’s, or representative’s name, photo, video, testimonial, personal story, biography, or profile for marketing purposes unless separate consent has been provided.

This may include staff profiles, testimonials, website content, social media, brochures, advertising, promotional materials, or other content that highlights our services or team members.

Marketing consent is optional and may be withdrawn by contacting Rose Hill Care At Home Inc., subject to reasonable processing time and any legal or practical limitations.

13. Cookies, Analytics, and Website Security Tools

Our website may use cookies, analytics tools, security tools, spam prevention tools, and similar technologies to operate the website, improve user experience, understand website traffic, prevent abuse, and protect website security.

Cookies may collect technical information such as browser type, device information, pages visited, approximate location, referring website, and time spent on the website.

You may be able to disable cookies through your browser settings. Some website features may not work properly if cookies are disabled.

14. Payments

If online payment is available, payment information may be processed by third-party payment processors.

Rose Hill Care At Home Inc. does not intend to store full credit card numbers directly on its website.

Payment providers may collect and process payment information according to their own terms and privacy policies.

15. Protecting Personal Information

Rose Hill Care At Home Inc. uses reasonable physical, technical, and administrative safeguards to protect personal information against unauthorized access, use, disclosure, loss, theft, copying, modification, or misuse.

These safeguards may include:

• access controls;
• password protection;
• limited staff access;
• secure systems;
• confidentiality obligations;
• staff training;
• service provider controls;
• secure storage practices;
• internal policies and procedures;
• privacy and security review of systems where appropriate.

No system is completely secure, and we cannot guarantee absolute security.

16. Retention of Information

Rose Hill Care At Home Inc. keeps personal information only as long as reasonably necessary for the purposes described in this Privacy Policy, or as required for legal, tax, insurance, employment, health, safety, regulatory, dispute resolution, or business record purposes.

When information is no longer required, we will delete, destroy, anonymize, or securely retain it according to applicable law and business requirements.

17. Accessing or Correcting Your Information

You may contact us to request access to your personal information or to request that inaccurate or incomplete information be corrected.

We may need to verify your identity before responding.

In some cases, access may be limited or refused where permitted or required by law, including where disclosure would reveal confidential information about another person, interfere with legal rights, create safety concerns, or be restricted by law.

18. Withdrawing Consent

You may withdraw consent for certain uses or disclosures of your personal information by contacting us.

Withdrawal of consent may affect our ability to provide services, process an application, communicate with you, or continue a business relationship.

We may continue to collect, use, disclose, or retain information where permitted or required by law, or where necessary for legal, safety, billing, insurance, dispute resolution, employment, or regulatory purposes.

19. Privacy Breaches

If personal information is lost, stolen, accessed, used, or disclosed without authorization, Rose Hill Care At Home Inc. will take reasonable steps to contain the incident, assess the risk, notify affected individuals where appropriate or legally required, notify regulators where legally required, keep required records, and take steps to reduce the risk of similar incidents.

20. Third-Party Websites and Services

Our website may link to third-party websites or use third-party tools and services.

Rose Hill Care At Home Inc. is not responsible for the privacy practices, content, terms, or security of third-party websites or services.

You should review the privacy policies and terms of any third-party services you use.

21. Children and Minors

Our website and services are intended for adults, clients, family members, representatives, applicants, workers, and business contacts.

If personal information about a minor is required for care-related purposes, it should be provided by a parent, legal guardian, substitute decision-maker, or authorized representative.

22. Changes to This Privacy Policy

Rose Hill Care At Home Inc. may update this Privacy Policy from time to time.

The updated version will be posted on our website with a revised “Last Updated” date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

23. Contact Us

For privacy questions, personal information requests, access or correction requests, consent withdrawal, or privacy-related concerns, please contact:

Rose Hill Care At Home Inc.
9030 Leslie St., Unit 230
Richmond Hill, ON L4B 1G2
Phone: 647-500-1400
Email: privacy@rosehillcare.com
Website: https://rosehillcare.com/

For general service questions, please contact:

Email: info@rosehillcare.com